F.A.Q.
🛡️Warranty
Absolutely. Authenticity is the cornerstone of our boutique. Every Hermès scarf undergoes a thorough examination (material, hand-rolled edges, signature, copyright, typography). I guarantee the lifetime authenticity of every piece sold on our site.
I only select items in excellent condition. Each item is classified according to a precise nomenclature (New, Excellent, Very good condition, Good condition). Any signs of wear (pulled threads, slight discoloration) are systematically mentioned in the description and photographed in close-up. What you see is what you get.
Yes. In accordance with the Hamon Law, you have 14 days after receipt to return the scarf to us. The item must be returned in its original condition, unworn, and with its complete packaging. Return shipping costs are at your expense.
📦 Delivery & Formalities
I prepare your order within 24 to 48 business hours. Once the package has been shipped, the estimated delivery times are as follows:
- France & Europe: 4 to 8 business days.
- International (USA, etc.): 5 to 15 business days.
As soon as your order leaves Paris, you will receive a confirmation email containing a tracking number. You can then track every step of your scarf's journey in real-time, until it is hand-delivered against signature.
For international orders, customs duties and import taxes are not included in the price shown on my site. These charges are the responsibility of the buyer and are collected directly by the carrier or local customs upon delivery. Their amount depends on the regulations in force in your country.
Yes. Given the value of my coins, all shipments are fully insured at the real value of the item. In the event of loss or damage during transit, you are fully protected.
✨ Care & Storage
Hermès silk is delicate, and its colours are set using unique expertise. I recommend exclusively dry cleaning by a professional specializing in luxury items. Absolutely avoid machine or hand washing, which could damage the fibres or cause the colours to bleed.
The ideal is to store it flat in its original orange box, away from humidity and direct sunlight. If you don't have the box, use neutral tissue paper. Avoid leaving it tied for too long to prevent permanent creases.